Real Field-Service-Consultant Dumps Questions 2024

Vendor: Salesforce
Exam Code: Field-Service-Consultant
Exam Name: Salesforce Certified Field Service Consultant Exam
Certification(s): Field Service Lightning Consultant

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Last Updated 13 Sep, 2024
Total Questions 163
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The Salesforce Field Service Consultant exam is designed for professionals who have experience implementing Field Service solutions on the Salesforce platform. Here’s an overview, including exam topics, outline, basic skills and knowledge required, and important information. ### Exam Overview - **Target Audience**: Salesforce professionals who work as Field Service Consultants. - **Format**: Multiple-choice/multiple-select questions. - **Number of Questions**: Typically around 60 questions. - **Time Allotted**: 105 minutes. - **Passing Score**: Generally around 65% (may vary). - **Registration Fee**: Check the official Salesforce certification site for current pricing. - **Prerequisites**: While there are no formal prerequisites, experience with Salesforce Field Service is highly recommended. ### Exam Topics The exam generally covers the following key areas: 1. **Field Service Foundation** (20%) - Understanding of Field Service processes and configurations. - Knowledge of Field Service features and capabilities. 2. **Field Service Implementation** (25%) - Setting up and configuring Field Service. - Managing resources, work orders, and service appointments. - Integrating with other Salesforce products and services. 3. **Field Service Optimization** (25%) - Techniques for optimizing scheduling and dispatching. - Understanding of mobile app functionalities and user experience improvements. - Reporting and analytics related to field service performance. 4. **Field Service Best Practices** (15%) - Knowledge of best practices for managing field service teams. - Strategies for improving service delivery and customer satisfaction. 5. **Field Service Analytics and Reporting** (15%) - Creating and using reports and dashboards. - Understanding KPIs relevant to Field Service. ### Exam Outline 1. **Introduction to Field Service** - Overview of Field Service. - Key concepts and terminology. 2. **Configuration and Setup** - Setting up Field Service features in Salesforce. - Configuring service territories, operating hours, and resources. 3. **Work Orders and Service Appointments** - Creating and managing work orders. - Scheduling service appointments and optimizing the schedule. 4. **Mobile Field Service** - Understanding the Salesforce Field Service mobile app. - Offline capabilities and user experience. 5. **Optimization Techniques** - Best practices for scheduling and dispatching. - Strategies for improving efficiency. 6. **Reporting and Analytics** - Utilizing reports and dashboards for performance tracking. - Key metrics to monitor for field service operations. ### Basic Skills and Knowledge Required - Proficiency with Salesforce, particularly the Field Service Lightning product. - Understanding of service management processes and terminology. - Experience in configuring Salesforce applications and processes. - Familiarity with the Salesforce mobile app and its functionalities. - Ability to analyze data and derive insights for optimization. ### Important Information - **Preparation Resources**: Utilize Salesforce's official study guides, Trailhead modules, and community forums for preparation. Hands-on experience with the platform is invaluable. - **Exam Policies**: Be aware of the exam retake policy and the validity period of your certification. - **Continuing Education**: Salesforce certifications require maintenance and periodic updates to stay current with new features and practices. For the most up-to-date information and resources, always refer to the official Salesforce certification website.

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